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Reset

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STEP 1: BEFORE you reset your password

Remove your old SAU password from any device where it might be saved.

The MySupport Knowledge Base contains directions on removing web browser passwords.

STEP 2: Reset Password Form

To reset your password, enter the information below:

Last 4 digits of
Social Security Number		  
Birthdate
SAU ID Number
(6 numbers - 123456)

(Your SAU ID number is NOT part of your SAUsername)

Scroll down for help in locating your SAU ID number.

If you don't know your SAU ID number, click here

  

Where do I find my SAU ID Number?

Look on a statement from the Business Office or on your SAU ID Card

 

What Happens Next?

  1. After you fill out the Reset Password form, you will get a randomly-generated 8 character password. Use it for MySAU, Email, Blackboard, etc.
  2. If you have saved your old password in your web browser, you will need to remove the old password. Find instructions for deleting saved passwords here.
  3. If you want to change that password to something you will remember, click the "Change My Password" link on the page that displays your newly reset password
  4. Then, log into the MySAU Portal with your Username and new system-generated password
  5. Finally, on the "Change Your Password" page, enter your system-generated password once and your new, preferred password twice.