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Helpdesk Support Hours

Monday to Thursday 8am-8pm
Friday 8am-5pm
Sunday 4pm-8pm
Walk in hours Monday – Friday 8am-5pm

View your open tickets:

View your helpdesk tickets:

Contact Info:

Toll-Free: 877-728-9880
Phone: 517-750-1234
Walk-in: Dietzman Hall, Main Campus Mon-Thursday 8am-7pm, Friday 8am-5pm

Learn more about cybersecurity at SAU on the bsecure website

The MySAU Portal and CARS/CX Connect menu will be unavailable starting at 8 pm EST tonight for critical maintenance. The outage is expected to last one (1) hour. Systems will return to regular operation starting at 9 PM.

When logging directly into these websites, use your SAU username (8 digits of the form az123456 for students and abcdefgh for faculty/staff) and password.

Please contact the SAU Help Desk at 517-570-1234 or [email protected] if you have questions. We appreciate your patience during this critical maintenance. 

On Friday, August 25 at 6 am, ALL SAU Students, Alumni, and Adjunct Instructors who are not SAU employees had their passwords reset.

Visit to setup a new password that will be easy for you to remember.

Learn more about the recent Spear Phishing attacks by reading this MySupport Knowledge Base article


Spring Arbor University does not discriminate illegally on the basis of sex in admission to or employment in its education programs or activities, and complies with Title IX, with exemptions. Inquiries concerning the application of Title IX and its implementing regulations may be referred to the University’s Title IX Coordinator or to the U.S. Department of Education, Office for Civil Rights.  The name and address of the University’s Title IX Coordinator is Kayla Knapp, whose contact information is listed below.

Kayla Knapp
Dean of Students
Title IX Coordinator
[email protected]
v 517.750.6371 (ext. 1371)
Spring Arbor University
Main Campus
106 East Main Street
Spring Arbor, Michigan 49283

Mandatory Training

As part of complying with Title IX, VAWA, SaVE and the Clery Act, the Department of Education (DOE) and the DOE’s Office of Civil Rights requires all university employees to participate in training each year regarding issues relating to dating violence, domestic violence, sexual assault and stalking.  Spring Arbor University welcomes the emphasis placed on reducing these societal problems and is happy to comply. 

Thank you for taking time to learn more about these issues by reading the attached presentation. The most important information in the presentation is the definitions of terms and the duty to report situations to the Title IX Coordinator.  Kayla Knapp, our Title IX Coordinator, is available to answer any questions.  

View the Title IX Training Slides Here.